FAQ

Prices

All prices are current at the time of publication, however, are subject to change without notice. Your request for quotation for a bulk quantity on any item will be answered promptly.

Payment Terms

All payments must be received and must clear before any items are shipped. No C.O.D. orders are possible.  All orders must be placed via the www.CanadianMedHealthSupplies.ca web site.  Telephone orders, purchase orders, or net 30 billing is not available at this time.

Forms of Payment:

Visa, MasterCard, and American Express, PayPal debit and credit cards. All funds must be in CAD Currency.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent orders.  If you complete the checkout process using a credit card, Paypal, or Google checkout as a form of payment, you are certifying that you have the consent of the card holder and all charges are lawful.  For protections to our customers, you may be asked to fill out a credit card authorization form, if your order is being shipped to an address different than the credit card billing address, is over 500 US dollars. 

Shipping Terms

All items are shipped via Canada Post and are shipped prepaid. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped the very next business day. However, there are times due to high order volume, when it may take up to 3-4 business days to ship. Regardless of order volume, we guarantee all orders will be shipped from our warehouse no later than 4 business days from the time payment is received.

Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier's lack of performance. A special note during the holidays, the period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier's lack of performance is out of our control.

Any address corrections or address change charges from Canada Post will be billed to customer, such as missing apartment numbers, incorrect zip codes, and so forth. These changes are billed by Canada Post separately, so please be sure to double check your address information before submitting order. In placing your order, verify that your shipping address is complete and correct. Should the address information provided be incorrect, you may be responsible for an additional $15 address correction charge from Canada Post as stated above.

All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.

Return Policy

Customer satisfaction is our top priority at CanadianMedHealthSuplies. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please Contact our customer service department within 14 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 15% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense if items are being returned for any other reason other than it being defective or shipped in error . All returns will be inspected prior to issuing credit.

Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 15% restocking fee.

If you paid for your order via credit card, Paypal, or Google checkout, your account will be credited back for the appropriate amount once the products have been received. If you wish to waive the 15% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.

If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via Canada Post.

The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened.

Personal Information

We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.

How do we keep your Personal Information secure?

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Loyalty Program

To be a part of the loyalty program and start earning dollar credits towards your next purchase sign up and register for an account with CanadianMedHealthSupplies. Your information will not be shared with third party companies and your information is safe and secure, please see the section explaining personal information and how we keep our information safe and secure.

For every dollar that you spend you will earn 1 CanadianMedHealthSupplies point that can be spent like cash toward any purchase that you make. You can also earn CanadianMedHealthSupplies points by sharing us on social media, and referring friends.  You can accumulate as many points as you want, use them as soon as you earn them or save them for later, they never expire as long as you are an active member.

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